PCI Compliance

When customers offer their Payment cards (collectively, the various credit cards & debit cards) at a restaurant point of sale, they want assurance that their account information is safe. Hackers and Identity Thieves have more than tripled their activity THIS YEAR! The Payment Card Industry (PCI) has made YOU, the Merchant, responsible for any and all security related to the information from those cards while inside your place of business. The PCI has instituted the Payment Application Data Security Standards (PA DSS), and its governing board is the PCI Security Standards Council, LLC (PCI SSC). These Standards that the card industry, issuing banks and acquiring banks have put in place hold YOU financially accountable for strict security of your customers’ card data. Fees and Fines can be crippling and could be more than your business can handle.

What should you do? Start by reading each of the documents below. Use and regularly update anti-virus software. Lock your office doors and your computers. DO NOT use your POS computers for email or surfing the Internet, EVER! Install a new firewall. Upgrade your POS software and windows operating systems for any computers that handle credit card magnetic stripes for your business. There are 12 steps in the summary document below.

Check Back here OFTEN for updates. Begin now, if you haven’t already, making your place of business as safe as your bank. After all, it is where your money lives.


 
 
 

SECURING CARDHOLDER DATA

Please review the following PDF documents pertaining to PCI Compliance & Aloha.

VIEW: PCI-Quick-Reference-Guide
VIEW: PCI-Aloha-POS-DataSecurity-Handbook-v6.5
VIEW: PCI-Aloha-POS-DataSecurity-Handbook-v6.4
VIEW: PCI-DSS-Summary
VIEW: Data Security - Helping you Manage your Risk
VIEW: The Anatomy of a Data Security Breach
VIEW: Compliance Newsletter Q1 2010
VIEW: Why a Consumer-Grade Firewall Won't Cut It

LINKS:

Restaurant Data Security



Summarizing the PCI DSS Requirements

The PCI DSS requirements contain detailed information about considerations necessary to establish a
secure set of practices for protecting cardholder data at the restaurant level. The following table is a very
general, high-level adaptation of the PCI DSS requirements, and is intended as a loose guide to the remainder
of this document.


PCI Data Security
Requirement
What this requirement means to you... How you can meet this
requirement...

1

Install and maintain a
firewall, and configure it
to protect cardholder
data.


Firewall configuration
review is mandatory at
intervals of six months or
less.
Establish configuration standards for firewalls and routers, that deny access from untrusted sources, and prevent access to cardholder data. Configure firewalls to prevent connections between public servers and cardholder data, including wireless networks.


Install an application layer firewall in front of Web-facing applications. Periodic vulnerability testing is a requirement.
Install routers with built-in firewall technology. Verify the Windows firewall is enabled and configured correctly. All hardware and application firewalls, including routers are subject to this equirement.

Install firewall technology to protect any Web-based services,
such as remote ordering systems.

Set up a process for reviewing firewall configuration at least every six months, to verify configuration remains secure and unchanged.

2 Do not use vendor-supplied
defaults for system
passwords and other
security parameters.
Change vendor-supplied default user names and passwords before connecting to the network. Encrypt all non-console administrative access. Be careful to change any user names and passwords already established as part of software and hardware you may install. Remote
administration software, wireless access points, and routers are prime examples.

3 Protect stored cardholder
data.
Keep data storage to a minimum, and do not store sensitive data after authorization. Never store the validation code or PIN, even if encrypted.

When file deletion is required, delete the files securely to prevent the possibility of recovery.
Always upgrade to the latest version of Aloha validated against the applicable security standards.

Configure Aloha per this document,
to minimize data storage, and to encrypt cardholder data when stored short-term.

Obtain third-party technology, and establish a procedure and schedule for using it to securely delete files, when file deletion is required. This requirement applies to any security related files requiring deletion, based on data retention policies.

4 Encrypt transmission of
cardholder data across
open, public networks.
Use strong cryptography and security protocols to safeguard sensitive data transmission over public networks.

Ensure all wireless networks are using the latest technology, complying with IEEE 802.11i wherever possible. Never send unencrypted customer data by email.
Make sure your operating system, including Internet Explorer, is up to date. Eliminate all use of WEP by dates specified in the master specification, replacing hardware and software to support IEEE 802.11i. Constantly test your network to verify it is ‘snooper’ free.

As a ‘best practice,’ we recommend immediate upgrade
to the IEEE 802.11i standard.

  Maintain a Vulnerability Management Program
5 Use and regularly update
antivirus and antispyware
software.
Install a reputable antivirus program that is also capable of detecting and removing spyware and adware. Update it immediately upon installation, and continue to update it regularly. Daily is not too often.
Configure the antivirus program to run continuously, and ensure that it is generating audit logs.

You can use separate antivirus and antispyware programs, if you wish, as long as both fulfill the requirements.

Install and configure antivirus and antispyware software, per recommended parameters, for maximum security. Update antivirus program and virus definitions every
day, as a ‘best practice,’ including installations on all terminals. Terminals may require manual updates.
6 Develop and maintain secure systems and applications. Obtain and install all operating system security patches and updates at least monthly. Establish a schedule to obtain and install operating system updates for the server and the terminals.

  Implement Strong Access Control Measures
7 Restrict access to ardholder
data by business need-to-know.
Limit access to computers and applications that may contain cardholder information only to those for whom it is necessary for their job functions. Use ‘need to know’ criteria, and exclude all others.

Use security policies that prevent unauthorized access, and provide physical access to the BOH file server only to employees who require it.

8 Assign a unique ID to each person with computer access. Store user passwords in an encrypted format. Install the latest version of Aloha validated against the applicable data security standards, and implement unique IDs and strong passwords for anyone having access to Aloha Manager or Aloha EDC. Implement two-factor authentication wherever possible, especially for remote access. Ensure authorized users have their own user name and expiring, complex password. Require the user name and password, plus other authentication method for
remote access.

9 Restrict physical access to cardholder data. Limit access to computers, printers, administrative terminals, or other devices that could hold cardholder data, especially between employees and visitors.

Prevent unauthorized access to printed customer data records, such as receipts, and establish procedures, as laid out in the standards, for disposal.
Install all parts of the Aloha network except FOH terminals in areas to which only authorized personnel have access. Exclude access to these parts to non-management employees, if possible.

Establish offsite storage for customer related paper documents, and establish an acceptable destruction schedule and procedure. You must visit the storage facility at least annually, to monitor the security of the site.

  Regularly Monitor and Test Networks
10 Track and monitor all access to network resources and cardholder
data.
Use extensive access and activity logging to monitor access to the system, and activities on the system, including audit trails for all critical functions. Ensure at
least three months of log activity are available.
Activate this type of logging activity, which is built in to the Aloha system, in Aloha Manager.
It is always active in EDC.

11 Regularly test security systems and processes. Perform regular security tests to expose vulnerabilities in systems and processes. Establish a schedule of physically examining and verifying that all security related settings are set correctly in the Aloha system, and in any third-party programs that
could impact security, including programs like PCAnywhere.

You must undergo a PCI security scan by an Approved Scanning Vendor (ASV) on a quarterly basis.

  Maintain an Information Security Policy
12 Maintain a policy that addresses information security for employees and contractors. Maintain a security policy that promulgates and explains these requirements, including approvals, authentication procedures, and more. This requirement includes maintaining a policy regarding
remote access technologies, wireless technologies, removable electronic media, e-mail and Internet usage, removable electronic media, laptops, or personal digital assistants (PDAs).
Create and maintain a system of explaining the security policy to all employees. In this system, discuss all
requirements, authentication procedures, and more.

Do not permit employee or customer memory cards, laptops, or PDAs in sensitive areas, and do not permit any e-mail or Internet access.

  Appendices — Additional Requirements
A PCI DSS Applicability for Hosting Providers Hosting providers protect cardholder data environment. Ask your hosting providers about the measures they take to protect cardholder data.

B Compensating Controls Requirement number three, above, may be difficult for some sites or some technologies. This Appendix permits alternate, or compensating, controls that
accomplish the same level of safety by means other than those outlined in the requirement itself.
Create, configure, and request approval for any compensating, or alternate, methods you need to implement, to protect cardholder
data. If you can use standard configuration to accomplish this protection, do not establish alternate methods.
 

 
 
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