eFrequency
Aloha eFrequency provides easy-to-use
web-based wizards that allow your organization
to quickly design, roll out and manage
exciting programs that will not only attract
new repeat customers, but can also turn
your existing customer base into “ideal
customers” that have the purchasing
habits that yield your operation real profits!
 Creative CRM features like the eFrequency “lottery
plan”, allow you to bring a surprise
element to your frequency program that
engage and excite your members. Our powerful “visits-based
plans” rewards members for the number
of times they visit your stores – a
proven method to keep customers coming
back.
Yet we all know that frequency
of visits isn’t the only element of a successful
CRM program – it must also allow
you to mold your customers into ideal
consumers that not only frequent
your stores, but visit on a schedule
that will maximize your hours of operations,
and order items that will yield your
company new profits. Exciting features
like eFrequency “tour
plans” and “plan qualifiers” help
you to engage your members and mold their
purchasing habits - enticing them to order
high-yield items they may not otherwise
consider, and to visit your stores during
historically slow day parts, such as late
night or early dinner. eFrequency’s
unique “bonus events” allow
you to pick the time, days, and even the
stores in which you might want to perk-up
your rewards and issue double-points. eFrequency’s
flexible bonus plan scheduling empower
your membership programs to operate at
pre-defined schedules like Monday night
football – allowing you to gear your
marketing strategy towards new and exciting
segments that have previously been untapped.
 eFrequency’s tight integration with
the Aloha POS gives you the capability
to immediately reward your members with
real-time promotions and/or comps – allowing
you to directly reduce your net sales by
any discount you extend to your members.
Our powerful integration with Aloha eCard
lets you immediately turn your gift cardholders
into eFrequency members, with a simple
flip of a switch at corporate. These instant
enticements have proven to be extremely
exciting to members and are sure to bring
an immediate impact to your bottom line!
When we say “immediately” that’s
what we mean - eFrequency operates in real-time
with no massive in-store training program
needed for rollout. Your store staff will
pick-up the new features with ease – to
attach a member to a check, the POS users
simply touches the “Assign Member” button
and swipes the member card – Aloha
POS and eFrequency handles the rest – in
real-time! Also, our total integration
with the POS ensures you that the strict
auditing controls you want, are in place
and maintained at the store level, with
easy setup and monitoring at the corporate
level.
Behind the cutting-edge technology stands
Aloha Technologies: a customer-focused
company with the experience, strength and
resources to provide your organization
the competitive advantage it needs to be
successful now and into the future. That
makes Aloha eFrequency more than just a
solid foundation for you to manage your
business – that
makes it a smart business decision.
Aloha’s eFrequency
solution offers you a variety of CRM
features to help streamline the way you
do business.
Bonus Plans
Aloha eFrequency offers a variety of plan
types:
- Dollar-based (determined by how much
the member spends)
- Items-based (determined
by which items the member buys)
- Points-based
(determined by how many “points” the
member earns)
- Frequency-based (determined
by how often the member visits)
- Lottery-based
(rewards randomly given to visiting members)
Rewards
Aloha eFrequency provides flexible member
reward options:
- Real-time Promotions
- Real-time Comps
- Bounce-back Coupons Printed with
the Member’s Check at the POS
- Coupons or Other Rewards Issued by
the Corporate Office
- eCard Gift Card Credit
Schedules
Aloha eFrequency allows you to set when
plan schedules and trigger bonus events:
- Bonus plan schedules – Monday
night football beer tours; Late night
menu club
- Bonus events – Double credit
during certain hours of the day,
or on specific days or in specific
locations; Free coffee with the purchase
of a bakery after 3 PM
Benefits
- Stimulates repeat business
- Establishes a relationship between
the operator and customer
- Establishes customer loyalty
- Enhances perceived value of dining
experience
- Molds customers into profit-yielding
members
- Integrated with Aloha POS – ease
of use and rapid deployment
- Integrated with Aloha eCard,
allowing you to immediately turn
gift cardholders into loyal members!
Features
- Unlimited number of bonus plans
- Unlimited number of rewards and
program tiers
- Real-time discounts at the POS
- Instantly rollout new programs
without manager or store-level intervention
- A single card operates as both
a gift card and a frequency card
- Sign-up application, sign-up
acknowledgement and bounce back
coupon vouchers can print directly
from the POS
- One-touch member assignments
to checks at the POS
- Optional force swipe of eFrequency
card – block
out manual card number entry
- Audit controls such as masking
card numbers and restricting rewards
and member assignments
- POS Member Report prints in-store,
at the POS
- Flexible bonus plan scheduling
- Powerful bonus events
- Complete suite of enterprise-level
reporting, member data exports,
management alerts and member history
and adjustment tools
- Easy to use web-wizards allows
corporate to easily configure, implement
and manage your programs
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